How to create an in-product survey using Hubble

In-product surveys by Hubble are powerful tools that let product teams collect contextual insights directly from actual users. Well designed in-product surveys can unlock rapid insights from real users and help product teams make informed decisions with user insights. In this guide, we will walk through how you can create and launch an in-product survey using Hubble's SDK. If you need instructions on how to install our SDKs, please see our developer documentation. You can also check out the guided video.

Creating a new survey

Get started by clicking on the create survey button on the in-product surveys tab. You can click on any of the pre-made templates or select the start from scratch button to load the builder.

Add questions to surveys

Add questions to the survey. Select the question types through the selector, depending on the type of feedback you need to collect from your users. Hubble in-product supports different question types such as emoji, numerical scale, star rating, multi-answer as well as open-text. 

Customize your survey

Click on the settings button to customize the style of the survey. Hubble allows full style customization, including button color, text color, radius, outline width as well as font style. You can also use the position selector to place the survey in different parts of your web application.

Responses settings

Click on response settings to send slack notifications and set a maximum number of responses to be collected through the survey. If you set a maximum response cap, the survey will automatically stop showing to users once the response numbers hit the maximum.

Select how to trigger the survey

Hubble offers several options to launch surveys including page URL, CSS selector, events and manual triggers. Each of these options can be used to shows surveys to users in your web applications in different ways. Please take a look at the guides on how to use each of these options. 

Configure the survey

Hubble offers multiple ways to configure the timing, frequency and position settings for the survey. Select the appropriate options based on your needs and the type of response you need. If you need more guidance on different types of in-product surveys, please read our guide on different types of responses you can collect through in-product surveys.

Launching the survey

After customizing the survey settings, click on the publish button to launch the survey! Your survey should be now live and ready to collect responses from your application.