What is a Mobile Test?
Mobile Test is a type of unmoderated study task in Hubble, which allows you to run usability tests or ask questions while your users interact with a live mobile website or app. This is ideal for gathering real-time, in-context feedback on mobile experiences—from onboarding flows to feature discoverability—as participants go through assigned tasks directly on their mobile devices.
- During the task, participants will be required to share their screen, video, and audio
- Participants will complete the unmoderated study in desktop setting, and will switch over to their mobile devices only when they're prompted with mobile testing
- To record screen, video, and audio during a session, we require participants to download our Hubble Mobile Testing app for security and privacy protection
- For every mobile task, a unique code is generated for the participants (See below)
- The task is currently available on iOS devices
When to Use It
- To observe natural mobile usage behavior remotely as participants go through the tasks
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To evaluate how users navigate your mobile site or app in a real-world setting
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To gather feedback on pain points during live task completion
How to setup a Mobile Task
Step 1. Create a Mobile Task in your study builder
Under + Add Task, select Mobile Task, which will prompt you with task title, additional descriptions, and link for participants to begin the task.
Step 2. Fill in task details and app link
You're required to fill in the title and link to the mobile app. Please note that the preview text on the right is showing the instructions for the participants. The preview text will not update as you edit the title or description. Title and description are visible when the participants begin the task.
Step 3. Publish the study and share the study with your participants
Once participants submit their responses, their recordings including the screen and camera view will be visible in the task summary page.
How the task appears to participants
When prompted with a Mobile Test task, participants will receive a QR code or a direct link to download the Hubble Mobile Testing app from the iOS App Store. Clear, step-by-step instructions are provided to guide them through the installation process and help them get started smoothly.
Participants can refer to the instructions shown on their desktop as they setup the app and begin the mobile task.
The default screen in the app will appear as below. Clicking on Get Started will prompt to insert the 6-digit unique code that is generated for the particular mobile task.
You can insert the 6-digit code generated in the original study screen.
Participants will be prompted with step-by-step guide on how to get started on a task, see instructions, and complete it.
If it's their first time using the app, participants will be prompted to grant permission for both audio and video recording. They can proceed only after allowing both permissions.
Participants need to select Hubble, and select Start Broadcast. The iOS environment uses the term "broadcast" to refer to sharing the screen.
Participants can revisit the instructions and tips at any time by selecting the buttons that appear on the top right corner.
Once participants stop recording after completing the task, the following screen will appear to confirm their completion.
Participants can now return to the original test screen to continue the study. A confirmation message will indicate that the recording was successfully saved.